Issues with orders, ordering and returns

How do I raise a concern about my order?

A case can be raised in your login under a section called disputes. Otherwise you can email support@DavidJonesPharmacy.com.au with your contact details and a David Jones Pharmacy Online Team Member will attempt to return your call or email by the next business day (Australia Eastern Standard Time).

What is the timeframe in which I can raise a dispute about an order?

Orders received by the customer must be checked and a dispute raised within 5 days of receipt of an order.

What happens when David Jones Pharmacy Online can not fullfill my complete order?

We will endeavour to fullfill all orders completely. We endeavour to do this within 2 weeks of an order being paid for. However, where we can not do so, we will provide a refund for the cost of the products which were not fullfilled and any difference in the chosen shipping method. 

I just made an order and requested a cancellation immediately! Why do you not allow for a cancellation and refund?

We have a no cancellation policy due to our business processes. From the moment an order is paid for, the processing of the order starts immediately with packing slips printed, products ordered where necessary, and team members start to picking the order.

We recommend you choose carefully and only make payment when you are definite that you would like to proceed with the order.

What is David Jones Pharmacy Online's Returns Policy?

David Jones Pharmacy Online currently do not accept returns for change of mind.

We guarantee that when you purchase a product from us, it is in a brand new condition and unused.

Many medicinal products are required to be kept below certain temperature requirements. If these products are kept at temperatures higher than this, the manufacturer of the product can not guarantee that the product will work as promised.

Once products are sent out, we have no control as to the conditions it has been subjected to. We would not be able to resell to another customer as we could not guarantee the product has been kept in ideal conditions, it has not been tampered with or contaminated with a disease.